Urban Spark

People are the ‘sparks’ within any organisation that set the tone, create change and make things happen. When people are able to ask great questions, listen and engage in meaningful conversation, the impact on the business and beyond is clear. At the urban spark, we are coaching and leadership development specialists. It is our aim to partner with you to help individuals, teams and your organisation to grow, through learning that is authentic and that really makes a difference.

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Urban Spark - Home



Through coaching, we help people to connect with their unique strengths, passion and values; to overcome negative inner-dialogue; and ultimately to live and work with purpose. Our coaching experience includes coaching individuals, groups and teams; coaching senior female leaders; and transition coaching. At the urban spark, we are all former ‘in-house’ coaches. We love sharing our experience with anyone in this challenging role and those building coaching capability within their organisation.

Leadership & talent development

At the urban spark, we believe that leaders not only drive direction but also shape team and organisational spirit. We believe that leadership and talent development is key to organisational success and we enjoy facilitating leadership programmes across arange of industries, with UK and global audiences.

Urban Spark - About


Caroline Flin Founder of the urban spark, coach & leadership specialist

Caroline trained as a coach nine years ago and, since then, has had the privilege of working with hundreds of people toward their career and life goals. Building on in excess of 1,000 coaching hours, Caroline believes in the power of coaching to bring about clarity and to make aspirations a reality. She enjoys working with creative and ambitious people, using strengths-based approaches and her clients are many and various, including business leaders, teachers and entrepreneurs. As a coach, Caroline’s clients often describe her as goal-oriented, intuitive and pragmatic.

  • Coach (Duncan MacQuarrie, ICF, Cedar Talent, NLP)
  • Coaching Psychologist (MSc Psychology, UEL)
  • Psychometrics (MBTI, HDS, ECi360, ESCi, 16PF)
  • Leadership development Specialist
  • NLP Practitioner (Noggin)
  • Member of the European Mentoring and Coaching Council (EMCC) and the British Psychological Society (BPS).
  • We have a growing team of hand-picked urban spark associates and will put together a perfect team for your learning and development needs.


Our expertise

Our clients include financial and professional services, media, retail, education and not for-profit organisations. Although we are UK-based, we work with clients around the world.


Developing in-house coaching capability

Coaching and mentoring training

Leadership and talent development

Workshop facilitation



Testimonials Testimonials
  • Caroline's strengths were in her ability to get the right balance between support and stretch. Her empathy and genuine interest in you and your goals provided that much needed level of support, while her thought provoking questions meant I challenged my current thinking. This created an environment where I found myself being truly open and honest about my challenges and fears, opening up new avenues I hadn't considered and ultimately providing the clarity I needed to embark on my new career journey.

    Joanna Bull

  • Caroline is highly experienced, coupling a vast toolkit with an amazing capacity of deep insight. Caroline will simultaneously make you feel both challenged and supported in a safe environment.

    Natasha Jagasia

  • With her winning 'no fixed approach' Caroline recognises people as individuals and gets the very best out of you. Enriching, supported and rewarding sums up what it feels like to work with her.

    Tina Anderson-Dixon

  • I learned a huge amount about myself and would recommend Caroline's coaching to anyone who is currently unsure about their career or who is looking to make a change in their life and would benefit from a steer in the right direction.

    Katherine Price

  • Caroline has facilitated numerous leadership programmes for several multi- national blue chip financial and professional services firms. From new managers to experienced MD's, her skill at quickly understanding a group and tailoring the material to their particular needs is exemplary. She goes that extra mile to deliver a quality experience and constantly receives very strong feedback.

    Angus Jacobs


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Suite 11
Penthurst House
352-356 Battersea Park Road
SW11 3BY


UK: 07879 928 776
International: +44 7879 928 776